Care Quality Commission
About CQC
About Call To Scan and the Care Quality Commission
What is the CQC?
The CQC regulates all health and social care services in England, ensuring they meet fundamental standards of quality and safety. Their role includes:
Registration
All healthcare providers must register with the CQC to operate legally. This process involves demonstrating compliance with essential standards.
Monitoring and Inspection
The CQC regularly monitors and inspects services to check if they are meeting those standards. They publish reports of their findings, including ratings, to help people choose care.
Enforcement
If a service is not meeting standards, the CQC can take action to ensure improvements are made, which can include warnings, conditions on registration, or even cancelling registration.
Our Commitment to Quality
Patient Safety
We operate around the clock, recognising that a mother's concern does not adhere to a 9-to-5 schedule. Whether it's the middle of the night or a weekend, Call to Scan is open to address concerns and provide immediate diagnostic clarity.
High-Quality Care
We strive to deliver compassionate, effective, and person-centred care.
Continuous Improvement
We are dedicated to continually reviewing and improving our services based on best practices and patient feedback.
Transparency
We believe in being open and transparent about our services and our CQC registration.
What Does This Mean for You?
⦁ Our services are regularly assessed against national standards.
⦁ We are accountable for the quality and safety of the care we provide.
⦁ Your experience and feedback are important to us and contribute to our ongoing compliance.
We encourage you to visit the CQC website www.cqc.org.uk for more information about their role and to view our registration details and any inspection reports when they become available.
FAQ's
Frequently Asked Questions about CQC Registration
What does CQC registered mean for me as a patient?
Being CQC registered means that Call To Scan has been assessed and continues to be monitored by the independent regulator of health and social care in England. This provides assurance that we meet fundamental standards of quality and safety in the services we provide, giving you peace of mind that you are receiving care from a reputable and compliant provider.
How often is Call To Scan inspected by the CQC?
The CQC uses a comprehensive approach to monitoring services, which includes regular inspections based on a variety of factors such as previous ratings, intelligence, and risk. The frequency of inspections can vary, but we are continuously monitored to ensure ongoing compliance with their standards.
Where can I find Call To Scan's CQC report?
All CQC inspection reports and ratings are publicly available on the CQC’s official website. You can typically search for our service by name or location on www.cqc.org.uk. We will also link to our report directly from our website once it is published.
What if I have a concern about the care I received at Call To Scan?
We encourage all patients to first raise any concerns directly with us so we can address them promptly. You can find information on how to contact us and our complaints procedure on our website. If you are not satisfied with our response, or if you prefer, you can also contact the CQC directly to share your concerns. The CQC uses this information to inform their monitoring and inspections.
Does CQC registration cover all services offered by Call To Scan?
CQC registration covers the regulated activities we provide at Call To Scan. We ensure that all aspects of our service delivery comply with CQC standards where applicable. If you have a specific question about a particular service, please don’t hesitate to contact us.