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Cookies Policy

Home/Cookies Policy

1. Introduction to Cookies

This Cookies Policy explains what cookies are and how Call To Scan Ltd. (“we”, “us”, “our”) uses them on our website, mobile applications, and online services (collectively, the “Website”).
By continuing to use our Website, you are agreeing to the use of cookies in accordance with this policy and our Privacy Policy, unless you have adjusted your browser settings to disable them.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. They help us remember your preferences, analyse how you interact with our site, and improve your user experience.

2. How We Use Cookies

We use cookies for several purposes, primarily falling into the categories described below.

A. Necessary Cookies (Strictly Essential)

These cookies are essential for you to browse the Website and use its basic features, such as accessing secure areas, booking tools, and retaining information across different pages during a single session.

⦁ Purpose: To enable core functionality like security, network management, and accessibility.

⦁ Consent Required: No. These cookies are exempt from consent requirements as they are necessary for the communication over an electronic communications network and the provision of the service explicitly requested by the user (e.g., booking a scan).

B. Analytical and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the site.

⦁ Purpose: To collect information about how visitors use the Website (e.g., which pages are viewed most frequently). This helps us improve the user experience and service flow.

⦁ Consent Required: Yes. We require your explicit consent to use these cookies. Data collected is typically aggregated and anonymised.

C. Functionality Cookies

These cookies allow the Website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video.

⦁ Purpose: To enhance the user experience by remembering preferences and settings.

⦁ Consent Required: Yes.

3. Types of Cookies We May Use

We may use the following types of cookies:
Cookie Type Description Typical Examples of Use Duration
Session Cookies Temporary cookies that expire when you close your browser. They are used to link your actions during a single browsing session. Keeping track of booking progress; security checks. Deleted upon closing browser.
Persistent Cookies Remain on your device for a set period specified in the cookie file, even after you close your browser. They are used to remember your preferences for future visits. Remembering user consent status; login state (if applicable). Varies (e.g., 30 days to 2 years).
First-party Cookies Set by the website you are visiting (i.e., by Call To Scan Ltd.). Essential operational cookies. Varies
Third-party Cookies Set by a third-party domain, separate from the Website, such as Google Analytics or payment processors. Website traffic analysis; secure payment processing. Varies

4. Third-Party Cookies

Our Website may contain content and links from third-party services that may use their own cookies. For example:

⦁ Analytics Providers (e.g., Google Analytics): Used to measure website performance and traffic.

⦁ External Booking Systems: If our booking system is hosted externally, it may set cookies for transactional security and session management.
We do not have control over the cookies placed by third parties. We recommend you review the privacy and cookies policies of these third parties for more information.

5. Your Choices and Managing Cookies

You have the right to choose whether or not to accept cookies.

A. Consent Management Tool

Upon your first visit to our Website, you will be presented with a cookie banner or pop-up which allows you to accept or decline cookies (except for the strictly necessary cookies). You can adjust your preferences at any time by revisiting the consent management link (usually located in the website footer).

B. Browser Settings

You can manage your cookie preferences through your web browser settings. Most browsers allow you to:

⦁ See what cookies you have and delete them on an individual basis.

⦁ Block third-party cookies.

⦁ Block cookies from particular sites.

⦁ Block all cookies from being set.

Please be aware that if you choose to disable or block all cookies, parts of our Website, including secure booking areas, may not function correctly.

6. Updates to This Policy

We may update this policy from time to time to reflect changes in our use of cookies or changes in legal requirements. Any changes will be posted on this page.

7. Contact Us

If you have any questions about this Cookies Policy or our use of cookies, please contact us:

⦁ Email: scan@calltoscan.co.uk

⦁ Postal Address: 198 Horsenden Lane South, London, UB6 7NU Call To Scan LTD, Registered in England and Wales. Company Registration Number: 16881512.