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Terms and Conditions

Home/Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of the Call To Scan Ltd. website (the “Website”) and the commissioning of any mobile diagnostic and screening procedures (“Services”) provided by Call To Scan Ltd.
By accessing the Website or booking Services, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Website or book our Services.

⦁ Service Provider: Call To Scan Ltd. (Company Registration Number: 16881512), a private healthcare provider regulated by the Care Quality Commission (CQC).

⦁ Registered Office: 198 Horsenden Lane South, London, UB6 7NU.

2. Description of Services

Call To Scan Ltd. provides CQC-regulated mobile ultrasound diagnostic and screening procedures delivered by qualified and registered Sonographers at the client’s home or other agreed location.

⦁ Diagnostic Focus: Our Services are strictly limited to the performance of the agreed ultrasound scan and the provision of a professional diagnostic report.

⦁ No Consultation: The service is not a substitute for a full medical consultation, and our Sonographers are not permitted to provide medical advice, diagnosis, or treatment recommendations during the appointment.

3. Booking, Confirmation, and Patient Responsibility

3.1 Appointment Booking

All appointments must be booked through our official channels (Website, phone, or email). A booking is confirmed only when the required deposit (if applicable) or full payment has been received and you have received a confirmation email detailing the date, time, location, and preparation instructions.

3.2 Clinical Responsibility

It is the responsibility of the client to:

⦁ Provide accurate and complete medical history prior to the appointment.

⦁ Follow all pre-scan preparation instructions (e.g., fasting, hydration) as specified in the booking confirmation.

⦁ Ensure the provided location (e.g., home) is safe, accessible, and provides adequate space and privacy for the Sonographer to carry out the procedure.

3.3 Referral

If the requested scan requires a referral (e.g., from a GP or Consultant), the client must provide a valid referral document before the appointment can proceed.

4. Payment, Cancellations, and Fees

4.1 Payment

⦁ Fees: Service fees are clearly displayed on the Website or provided during the booking process.

⦁ Payment Methods: We accept payment via secure online portal, bank transfer, or card payment on site (subject to connectivity).

⦁ Third-Party Payment: Financial data is processed securely by third-party payment providers (e.g., Stripe); we do not store full payment card details.

4.2 Client Cancellation and Rescheduling

You may cancel or reschedule your appointment subject to the following notice periods:
Notice Period Action Fee Applied
More than 48 hours before appointment Full refund or free reschedule. None
24 to 48 hours before appointment Reschedule permitted. Cancellation incurs a 50% charge. 50% of the Service Fee
Less than 24 hours before appointment Cancellation or Reschedule incurs a 100% charge. 100% of the Service Fee

4.3 Non-Attendance (No-Show)

If the Sonographer arrives at the agreed location and is unable to gain access, or the client is not available at the confirmed time, this will be classed as a Non-Attendance. The full Service Fee will be charged, and no refund will be issued.

4.4 Call To Scan Cancellation

In the unlikely event that Call To Scan Ltd. must cancel or reschedule an appointment due to Sonographer illness, vehicle breakdown, or unforeseen circumstances, we will endeavour to provide as much notice as possible and offer a full refund or a mutually acceptable new appointment time.

5. Service Delivery and Clinical Disclaimer

5.1 Home Visit Environment

The client must ensure the environment meets basic health and safety standards. The Sonographer reserves the right to refuse to carry out the scan if the environment is deemed unsafe, unsuitable, or if there is a perceived risk to their well-being. In such cases, Section 4.3 (Non-Attendance) may apply.

5.2 Clinical Outcomes

⦁ No Guarantee: While our Sonographers are qualified, the performance of a scan does not guarantee that every medical condition will be detected. Ultrasound scans have inherent clinical limitations.

⦁ Critical Findings: In the event of an urgent or critical finding, the Sonographer will follow established clinical governance protocols, which may include advising the client to seek immediate emergency medical attention (e.g., calling 999 or attending A&E) and/or immediately informing the referring clinician.

⦁ Report Distribution: The final diagnostic report is typically sent securely to the referring clinician within 24-48 hours. A copy can be provided to the client upon request, provided the referral allows for it.

6. Website Use and Intellectual Property

6.1 Website Content

The content on the Website, including text, graphics, images, and information, is for general information and educational purposes only. It is not intended to amount to medical advice on which you should rely. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.

6.2 Intellectual Property

All intellectual property rights in the Website and its content (including but not limited to the Call To Scan Ltd. logo, branding, and text) are owned by Call To Scan Ltd. You may not reproduce, duplicate, copy, or resell any part of our Website or services without our express written permission.

7. Limitation of Liability and Indemnity

7.1 Clinical Liability

As a CQC-regulated entity, Call To Scan Ltd. holds professional indemnity insurance to cover clinical negligence arising from the Services. Our liability for clinical issues is governed by clinical negligence law.

7.2 Non-Clinical Liability

Call To Scan Ltd. will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with:

⦁ Use of, or inability to use, the Website.

⦁ Use of or reliance on any content displayed on the Website.

⦁ Any action taken or not taken as a result of information provided on the Website, as it is for informational purposes only.

7.3 Indemnity

You agree to indemnify and hold harmless Call To Scan Ltd. against all liabilities, costs, expenses, damages, and losses arising out of or in connection with your breach of these Terms.

8. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

⦁ Email: scan@calltoscan.co.uk

⦁ Postal Address: 198 Horsenden Lane South, London, UB6 7NU
Call To Scan LTD, Registered in England and Wales. Company Registration Number: 16881512. Regulated by the Care Quality Commission (CQC).

10. Contact Details and Complaints

Data Protection Contact

If you have any questions about this privacy policy or our data protection practices, please contact us using the following details:

⦁ Name Director (Data Protection Lead)

⦁ Email: scan@calltoscan.co.uk

⦁ Postal Address: 198 Horsenden Lane South, London, UB6 7NU

Information Commissioner's Office (ICO)

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.

⦁ ICO Contact Information: You can find their contact details on the ICO website at: www.ico.org.uk. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Call To Scan LTD, Registered in England and Wales. Company Registration Number: 16881512. Registered Office: 198 Horsenden Lane South, London, UB6 7NU. Regulated by the Care Quality Commission (CQC) for Diagnostic and screening procedures.